Kettle Story (“we” and “us”) is the operator of www.kettlestory.com(“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2 SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
However, if delivery and/or receiving charges payable under different state laws then the same has to be borne by the purchaser.
Return Due to damaged or unfit for consumption.
Kettle Story will happily accept returns due to damaged or unfit for consumption. as long as a request to return is received by us within 7 days of receipt of the item and is returned to us in original packaging.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. For any loss or damage to the products suffered during the transit, it is agreed that the purchaser shall be solely responsible for the same.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Kettle Story will refund the value of the goods returned but will NOT refund the value of any shipping paid. The liability of Kettle Story shall not exceed the amount of the product purchased by the user or customer, requesting a refund.
4 DELIVERY TERMS
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7-10 working days. Any public holidays or weekends cannot be included in the calculation of the transit time.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order.
Our warehouse operates on Monday – Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
The customer or user must ensure that the delivery address is mentioned correctly and with all requisite details, at the time of placing the order. However, in case of change of delivery address requests, we will endeavor to change the address at any time before the order has been dispatched.
The user or the customer acknowledges Kettle Story is offering the service for change of delivery address only for the convenience of the user or customer, without charging any additional fee or consideration for the same. Kettle Story shall not be responsible in any manner for any discrepancy, delay, or failure of service for change of delivery address.
4.5 P.O. Box Shipping
Kettle Story will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. The user or the customer understands that Kettle Story engages third-party services for shipping. Kettle Story shall not be liable for any loss or damage, of whatsoever nature, during the transit.
4.6 Items Out Of Stock
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. The user or the customer understands that Kettle Story engages third-party services for shipping and the duration of such delivery time shall depend upon various factors. Kettle Story shall not be liable for any loss or damage caused due to delay in delivery.
5 TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6 PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. While Kettle Story shall endeavor that no inconvenience is faced by the user or customer and the damaged products, Kettle Story does not assume any liability in case of damage of product during the transit.
7 DUTIES & TAXES
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10 CUSTOMER SERVICE
For all customer service inquiries, please email us at info@kettlestory